Important Notice: Patients will be required to produce Identification for prescriptions, letters/reports, blood test forms collection
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VIEW ALLImportant Notice: ID requirement for prescriptions, letters/reports, blood test forms collection
Dear Patients, Please note that as of Monday 1st April 2024, patients will be required to produce Identification when collecting prescriptions, letters/reports, blood test forms. Whilst this may seem extreme, we have had to implement this to tighten up our processes for GDPR/confidentiality. You will be asked by the reception team to produce ID and failure to do so will result in patients being turned away. A form of ID can be Passport, Driving licence, British Resident Permit Cards. Please note that we can only hand information to you or if there is consent or Lasting power of attorney for health and wellbeing on the records for a relative to collect this on your behalf
Important Information: Same-Day Urgent Appointment Booking Guidelines
Dear Patients, we would like to remind you all, that when booking same day urgent appointments, the reception team will ask you for a brief reason for your appointment. The reception team have been given a list of conditions/concerns from the GP’s that they deem to see as urgent. By giving the reception team a brief reason, allows them to prioritise your appointment depending on the nature of your condition/concerns. If you tell the receptionist that your problem is personal, they will only book you an appointment in a routine appointment as they cannot navigate your appointment with correct clinicians. Please note that for same day urgent appointments, unfortunately we cannot negotiate the time of the appointment nor the clinician you are booked in with. We have a set criterion for urgent appointments which the reception team will follow